Returns & Refunds

We want you to feel confident shopping with Gea Garden.

If a product isn't quite what you expected, you have 14 days from the date you receive your order to request a return, subject to the conditions set out in our Returns Policy.

Before placing an order, however, we encourage you to get in touch if you have any questions about sizing, materials, product features or how to use an item. We'll be happy to help you find the right option before you buy. As well as making your shopping experience easier, avoiding an unnecessary return also means avoiding additional transport and its associated environmental impact.

How to Request a Return

To request a return, please contact us at:

info.geagarden@gmail.com

If possible, please include your order number and the product you'd like to return. This will help us process your request more quickly.

Once we've received your request, we'll provide you with all the instructions you need to proceed.

Please don't send any items back before contacting us, as returns sent without a prior request may not be accepted.

Return Conditions

To be eligible for a return under our Returns Policy, the product must be in the same condition in which you received it. It must be unused and unworn, with any original tags still attached, and returned in its original packaging where required.

Please also keep your receipt or another form of proof of purchase.

Customers in the European Union retain their statutory 14-day right of withdrawal from the date they receive their order, without having to provide a reason.

Return Shipping Costs

Unless an item is faulty, damaged or has been sent in error, return shipping costs may be the customer's responsibility, in accordance with the Returns Policy applicable to the order.

We'll provide shipping instructions and details of the return process once you've submitted your request.

Damaged, Faulty or Incorrect Items

Please check your order as soon as it arrives.

If an item is damaged, faulty or different from what you ordered, please contact us as soon as possible at info.geagarden@gmail.com.

If helpful, please include photographs of the product and its packaging.

We'll review the issue and let you know how to proceed so we can find the most appropriate solution.

Items That Cannot Be Returned

Certain types of products may be excluded from returns where permitted by law or under our Returns Policy.

Examples may include personalised products, perishable goods or certain sealed products that cannot be returned for health protection or hygiene reasons once opened.

If you're unsure about a particular product, we recommend contacting us before purchasing or opening it.

For full details of any applicable exceptions, please refer to our Returns Policy.

Exchanges

If you've ordered a size, colour or product that isn't right for you, please get in touch.

The simplest way to obtain a different item is generally to return the original product and, once the return has been accepted, place a new order.

We'll guide you through the process.

Refunds

Once we've received and inspected your returned item, we'll let you know the outcome of your return request.

If your refund is approved, it will be issued automatically to the original payment method, within the timeframes and according to the procedures outlined in our Returns Policy.

Please bear in mind that, after a refund has been issued, it may take a few additional days for the amount to appear in your account, depending on your bank or payment provider.

Need Help?

Whether you have a question before placing an order or need assistance after receiving it, you're always welcome to contact us.