Shipping policy
We want your order to arrive as smoothly and transparently as possible.
On this page, you'll find all the essential information about how Gea Garden orders are prepared, shipped and delivered.
Order Processing
Once your purchase has been confirmed, we generally allow 1–2 working days to prepare your parcel and hand it over to the courier.
Orders placed between Friday and Sunday, or on public holidays, are normally processed from the next working day.
During particularly busy periods, such as Christmas, national holidays, promotional events or times of high order volume, processing times may vary slightly.
Delivery Times
All orders are shipped by courier.
For deliveries within Italy, estimated delivery times are generally 1–5 working days from the date your order is handed over to the courier.
Deliveries to islands, remote locations or certain areas of Italy may take a few additional days.
For deliveries within the European Economic Area (EEA), estimated delivery times are generally 3–7 working days from dispatch.
Delivery times displayed at checkout are estimates and may vary due to circumstances beyond Gea Garden's control, including public holidays, strikes, severe weather conditions, road closures or other events affecting courier services.
Unless otherwise stated, orders will still be delivered within the time limits required by applicable law.
Shipping Costs
Shipping costs are clearly displayed at checkout before you complete your order.
Free shipping is available on orders over €59.99.
For orders below this amount, shipping costs are calculated and displayed before payment.
Order Tracking
Once your order has been handed over to the courier, you'll receive the available tracking information so you can follow its delivery.
If you don't receive an update straight away, we recommend checking your spam or junk email folder.
Delivery Delays
Once your parcel has been handed over to the courier, certain aspects of delivery may depend on factors beyond our control.
However, if your delivery is significantly delayed or you experience a shipping issue, you don't have to deal with it alone. Get in touch and we'll do our best to investigate the situation with the courier and help you find a solution.
Damaged Parcels
When your order arrives, we recommend checking the external condition of the parcel.
If the packaging shows visible damage, crushing, openings or signs of tampering, we recommend reporting the issue to the courier immediately where possible and accepting the parcel with a note of damage.
If the product inside is also damaged, please contact us as soon as possible, providing your order number and, if helpful, photographs of the parcel and the item received.
We'll review the issue and let you know how to proceed.
Need Help?
If you have any questions about shipping before placing an order, or need assistance with an existing order, you can contact us at any time at:
If you're contacting us about an order you've already placed, please include your order number. This will help us check your shipment more quickly.