Frequently Asked Questions

How do you choose the products available at Gea Garden?

Every product is selected by considering several factors: functionality, quality, materials, durability, design and environmental impact.

We look for products that serve a genuine purpose and can remain part of everyday life for animals and the people who share their homes with them.

Choosing our suppliers is just as important. Whenever possible, we consider where products are manufactured, where the company is based, the materials used and the values behind the brand.

We don't aim to have the largest possible catalogue. We prefer a smaller, carefully curated selection.

Are all your products made in Europe?

Not necessarily. Whenever possible, we prefer working with European companies and selecting products made closer to home. However, a brand's headquarters and its actual manufacturing location aren't always the same.

That's why we assess each product and supplier as a whole, considering its origins, materials, quality, supply chain and the information available.

How can I find out what materials a product is made from?

You'll find available information about materials and manufacturing on each product page.

We aim to describe these details as clearly as possible so you can understand exactly what you're buying before placing an order.

If you need information that isn't included in a product description, email us at info.geagarden@gmail.com and we'll do our best to help.

How do I choose the right size?

When a product is available in different sizes, you'll find the relevant measurements and sizing information on its product page.

We always recommend measuring your pet before ordering and comparing their measurements with the size guide provided.

If you're between two sizes or unsure about the fit, please contact us before purchasing. We'd rather help you make the right choice from the beginning than have you order the wrong size and need to return it.

What if a product isn't suitable for my pet?

Every animal has different needs, habits and individual characteristics.

We aim to provide all the information you need on our product pages to understand who each item is designed for and how it should be used.

If you have specific questions about your dog or cat, get in touch before ordering and tell us what you're looking for. If we don't think a product is suitable for your needs, we'd rather tell you.

Can I contact you before placing an order?

Of course. You're welcome to contact us with questions about sizing, dimensions, materials, features, availability or how to use a product.

You can email us at info.geagarden@gmail.com or use the contact form on our Contact Us page.

Can I contact you after making a purchase?

Yes. Our customer support doesn't end when you place your order.

If you need information about shipping, have received a damaged or incorrect item, or would like to request an exchange or return, please get in touch.

If your enquiry concerns an existing order, please include your order number. This will help us look into the situation more quickly.

How long will my order take to arrive?

We generally allow 1–2 working days to prepare your order and hand it over to the courier.

For deliveries within Italy, shipping usually takes approximately 1–5 working days from dispatch.

Delivery times may vary for islands, remote locations, public holidays or circumstances beyond Gea Garden's control.

You can find more information on our Shipping & Delivery page.

How can I track my order?

Once your order has been handed over to the courier, you'll receive a tracking link or delivery information, where available.

If your tracking information isn't updating or your parcel appears to be delayed, you can contact us and we'll help you investigate.

What should I do if my parcel arrives damaged?

We recommend checking your parcel when it's delivered.

If the packaging shows visible damage, has been opened or appears to have been tampered with, report this to the courier and, where possible, accept the parcel with a note of damage.

If the product inside is also damaged, please contact us as soon as possible at info.geagarden@gmail.com, including your order number and photographs if helpful.

We'll review the issue and let you know how to proceed.

What happens if I receive a faulty product?

We're sorry if this happens. If your product has a manufacturing defect, we'll arrange a replacement free of charge or provide a refund, as appropriate.

Please contact our customer support team and, if possible, include a photograph of the defect. We'll work to resolve the issue as quickly as possible.

Can I change or cancel an order after placing it?

We can only make changes to an order if it hasn't been dispatched yet. Please contact our customer support team as soon as possible.

If your order has already been shipped, you can request an exchange or return within 30 days of receiving it, subject to our Returns Policy.

Can I return a product?

Yes. You have 30 days from the date you receive your order to request a return, subject to the conditions outlined in our Returns Policy.

We encourage you to consider your purchase carefully before ordering, as every return involves additional transport and its associated environmental impact. If you're unsure about sizing or materials, get in touch and we'll help you choose the right product from the start.

To request a return, email us at info.geagarden@gmail.com.

We'll provide all the necessary instructions before you send anything back.

For more information, visit our Returns & Refunds page.

How do exchanges work?

If you've ordered a size, colour or product that isn't right for you, please contact us.

Generally, the simplest option is to return the original item and then place a new order.

We'll help you understand the best way to proceed based on your circumstances.

How will I receive my refund?

Once we've received and inspected your returned item, any approved refund will be issued to the original payment method used for your order.

The time it takes for the money to appear in your account may vary depending on your bank or payment provider.

Full details are available in our Returns Policy.

Are payments on your website secure?

Yes. The Gea Garden online shop is built on Shopify, and payments are processed through the payment systems available at checkout.

Before confirming your order, you'll always be able to review your selected payment method and the total amount payable.

Why do some products cost more than similar alternatives?

Materials, construction quality, durability, manufacturing location and methods, design and the work behind a brand can all influence a product's final price.

We look for products that offer lasting value, rather than simply choosing the cheapest available alternative.

For us, buying less but choosing better is part of the philosophy behind Gea Garden.

Does Gea Garden only sell products for dogs?

Our selection focuses primarily on pet products, with items for both dogs and cats.

Although most of our current catalogue is dedicated to dogs, we're working to expand our selection across other categories too.

Gea Garden is a growing project, and we'll continue to introduce new products while maintaining the same standards of quality, functionality and care that guide our choices today.

Couldn't Find the Answer You Were Looking For?

Email us at info.geagarden@gmail.com.

Whether you have a question before purchasing or need assistance after receiving your order, we're here to help.